{"xsrfToken":"a7aaf3a193b267eacab4bed444741f1fa2c41b49_lout","branding":{"id":"3","key":"ith","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#531a82","headerLinkHoverBGColor":"#531a82","headerBadgeColor":"#531a82"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16379b81-8b18-4dc0-a1b4-08813d675bdd/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2Mzc5YjgxLThiMTgtNGRjMC1hMWI0LTA4ODEzZDY3NWJkZCI6WyJyZWFkIl19LCJleHAiOjE3NzQ3ODE2MDcsIm5iZiI6MTc3NDc4MTAwN30.ZDEeGSzQY2cziO3Cvyb1zoeFJTYO1psqDQy6G1XU7I0&client=9362487e-ff4c-4ce2-9939-e86c7e89ab5c&mode=fit","logoId":"16379b81-8b18-4dc0-a1b4-08813d675bdd","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Help Center!","sharedPortalName":"Planted Help Center","userInitialAnnouncementHeader":"Guideline for using AI Tools such as ChatGPT, DeepL, etc.","userInitialAnnouncementMessageWiki":"<p>We encourage you to use modern technologies to succeed, but you are responsible and accountable to do so without compromising our intellectual property and secret sauce.</p>\n<p>Read our <a href=\"https://eatplanted.atlassian.net/servicedesk/customer/portal/3/topic/15317948-b04d-4fc2-8de0-06c29fdad734/article/50364486\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Guideline for using AI tools</a> before using AI Tools.</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to our Help Center!","sharedPortalName":"Planted Help Center","announcementHeader":"Guideline for using AI Tools such as ChatGPT, DeepL, etc.","announcementMessage":"We encourage you to use modern technologies to succeed, but you are responsible and accountable to do so without compromising our intellectual property and secret sauce.\n\nRead our [Guideline for using AI tools|https://eatplanted.atlassian.net/servicedesk/customer/portal/3/topic/15317948-b04d-4fc2-8de0-06c29fdad734/article/50364486] before using AI Tools.\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#744a9e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9d86d9a3-f85b-4eb6-93be-0b0c859be569/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkODZkOWEzLWY4NWItNGViNi05M2JlLTBiMGM4NTliZTU2OSI6WyJyZWFkIl19LCJleHAiOjE3NzQ3ODE2MDcsIm5iZiI6MTc3NDc4MTAwN30.iA6rNOWQZO3_HG2-uBU4b0aNa9Tnfhms72k3txrjHTc&client=9362487e-ff4c-4ce2-9939-e86c7e89ab5c&height=300&mode=fit","bannerMediaApiFileId":"9d86d9a3-f85b-4eb6-93be-0b0c859be569","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ith","projectId":10009,"serviceDeskId":3,"name":"IT Helpdesk","description":"<p>Welcome! You can raise a request for IT Helpdesk using the options provided. Check the <a href=\"https://eatplanted.atlassian.net/wiki/spaces/IHKB/pages/1124401197/Status+Page\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">status page</a> before opening a ticket regarding general issues.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"556","name":"Abacus related issue","descriptionHtml":"","callToAction":"Abacus related issue","introHtml":"<p>Abacus related issue</p>","icon":10807,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10807","groups":[221],"key":""},{"id":"1383","name":"Ask a CRM question","descriptionHtml":"","callToAction":"Ask a CRM question","introHtml":"<p>Have a question? Submit it here.</p>","icon":11090,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11090","groups":[68],"key":""},{"id":"34","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"1381","name":"Ask an ERP question","descriptionHtml":"","callToAction":"Ask an ERP question","introHtml":"<p>Have a question? Submit it here.</p>","icon":11090,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11090","groups":[69],"key":""},{"id":"1386","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Request to add or modify functionality in the CRM</p>","icon":11016,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[68],"key":""},{"id":"787","name":"Data Analytics Request","descriptionHtml":"","callToAction":"Data Analytics Request","introHtml":"<p>Data Analytics Request</p>","icon":11150,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11150","groups":[386],"key":""},{"id":"2123","name":"Face Recognition Enrollment (Memmingen)","descriptionHtml":"","callToAction":"Face Recognition Enrollment (Memmingen)","introHtml":"<p>This is the request to have an automatic openning of the gate or the turnstile based on the face recognition</p>","icon":11710,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11710","groups":[11],"key":""},{"id":"1880","name":"MM - Badge for Door Access","descriptionHtml":"","callToAction":"MM - Badge for Door Access","introHtml":"","icon":10506,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[11],"key":""},{"id":"368","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[11],"key":""},{"id":"1881","name":"Product Label request","descriptionHtml":"","callToAction":"Product Label request","introHtml":"","icon":10523,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[69],"key":""},{"id":"1847","name":"Purchase Request","descriptionHtml":"","callToAction":"Purchase Request","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"372","name":"Record Removal Request (CRM)","descriptionHtml":"","callToAction":"Record Removal Request (CRM)","introHtml":"<p>A record removal request for Salesforce seeks the deletion of specific records from the system to maintain data accuracy and relevance.</p>","icon":10489,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[68],"key":""},{"id":"319","name":"Report/Data Request (CRM)","descriptionHtml":"","callToAction":"Report/Data Request (CRM)","introHtml":"<p>A report/data request for Salesforce seeks the creation or modification of reports to retrieve specific data or insights needed for business analysis and decision-making.</p>","icon":10536,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[68],"key":""},{"id":"155","name":"Request Application Access","descriptionHtml":"<p>Here you can request access to an application.</p>","callToAction":"Request Application Access","introHtml":"<p>Submit a Application Access Request, e.g Confluence, Jira Service Desk, MS Visio, SalesForce</p>","icon":10524,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[11,69,68],"key":""},{"id":"1183","name":"Request EDI connection for customer","descriptionHtml":"<p>In order to streamline the process for connecting a new customer via EDI, please provide the information as requested in the form below.<br> Based on your information, we will connect the customer with our EDI partner to start the connection setup.</p>\n<p>Usually this process includes the sending and receiving of test documents to ensure a smooth go live. This however depends on the customer.</p>\n<p>Once ready to go live, close communication with customer is required to ensure expected documents are received correctly on either side.</p>","callToAction":"Request EDI connection for customer","introHtml":"<p>If a customer requires a connection via EDI please fill out this form</p>","icon":10503,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[69],"key":""},{"id":"764","name":"Speedy Ticket","descriptionHtml":"","callToAction":"Speedy Ticket","introHtml":"<p>Please only use this request type in very urgent cases.</p>","icon":10490,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[11],"key":""},{"id":"33","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[11],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"},{"id":68,"name":"CRM"},{"id":69,"name":"ERP"},{"id":221,"name":"Abacus"},{"id":386,"name":"Data Analytics"}],"orderMapping":{"221":[556],"68":[1386,1383,319,372,155],"386":[787],"11":[2123,1880,1847,33,34,155,368,764],"69":[1881,1381,1183,155]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a90d17b8-f51d-35db-9aad-f3f937b0138d","appLinkName":"System Confluence","appLinkUrl":"https://eatplanted.atlassian.net/wiki","spaceKey":"IHKB","spaceName":"IT Helpdesk Knowledge base","spaceUrl":"https://eatplanted.atlassian.net/wiki/spaces/IHKB","isServer":false},"labels":[],"projectKey":"ITH","serviceDeskId":3,"kbLinkDomainURLs":["https://help.jira.planted.cloud","https://eatplanted.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITH","userLanguageHeader":"Status Page","userLanguageMessageWiki":"<p>Check the <a href=\"https://eatplanted.atlassian.net/wiki/spaces/IHKB/pages/1124401197/Status+Page\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status Page</a> for general issues, before raising a ticket.</p>","defaultLanguageHeader":"Status Page","defaultLanguageMessage":"Check the [Status Page|https://eatplanted.atlassian.net/wiki/spaces/IHKB/pages/1124401197/Status+Page] for general issues, before raising a ticket.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzQ3ODIyMDcsIm5iZiI6MTc3NDc4MTAwNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.aK7Rlb5MJhdfujwTvP2Mt0y7m4ocfk8ZDPqZ5IrzS0A","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"9362487e-ff4c-4ce2-9939-e86c7e89ab5c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"9630685f-c8dd-48ee-aa0f-1d9f3608c493","name":"General","categoryUrl":"https://help.jira.planted.cloud/servicedesk/customer/portal/3/topic/9630685f-c8dd-48ee-aa0f-1d9f3608c493","lastUpdated":"1769604409125","createdAt":"1714487750111"},{"id":"b68bf4a4-a35a-43f3-b232-dbc645893371","name":"Equipment","categoryUrl":"https://help.jira.planted.cloud/servicedesk/customer/portal/3/topic/b68bf4a4-a35a-43f3-b232-dbc645893371","lastUpdated":"1767627812748","createdAt":"1678975399925"},{"id":"a87bcd9a-e2aa-4523-bcef-3875f2e5a9f9","name":"Phishing / Spam","categoryUrl":"https://help.jira.planted.cloud/servicedesk/customer/portal/3/topic/a87bcd9a-e2aa-4523-bcef-3875f2e5a9f9","lastUpdated":"1718893123888","createdAt":"1696516112155"},{"id":"a8ebb918-32d8-4448-b302-1258b05187d8","name":"Jira & Confluence","categoryUrl":"https://help.jira.planted.cloud/servicedesk/customer/portal/3/topic/a8ebb918-32d8-4448-b302-1258b05187d8","lastUpdated":"1722414062519","createdAt":"1679646023579"},{"id":"04c3985e-20a3-4dcf-badc-7074ef52843c","name":"Salesforce","categoryUrl":"https://help.jira.planted.cloud/servicedesk/customer/portal/3/topic/04c3985e-20a3-4dcf-badc-7074ef52843c","lastUpdated":"1719564112959","createdAt":"1719563703855"},{"id":"15317948-b04d-4fc2-8de0-06c29fdad734","name":"AI-driven tools","categoryUrl":"https://help.jira.planted.cloud/servicedesk/customer/portal/3/topic/15317948-b04d-4fc2-8de0-06c29fdad734","lastUpdated":"1688048425138","createdAt":"1682761894176"},{"id":"f530a906-fc4f-4f2d-b428-7059500c009c","name":"ERP - Business Central","categoryUrl":"https://help.jira.planted.cloud/servicedesk/customer/portal/3/topic/f530a906-fc4f-4f2d-b428-7059500c009c","lastUpdated":"1750255107762","createdAt":"1748528628838"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}