Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
The Quality team is currently operating with limited resources and preparing for upcoming audits. Please plan requests well in advance and set appropriate timeline expectations, as response times may be delayed. Thank you for your understanding.
QM-Helpdesk
Welcome! You can raise a request for QM-Helpdesk using the options provided.
Shelf life extension request
Please not that shelf-life extensions take at least 2 weeks (tests must be performed)
Required fields are marked with an asterisk*
{"xsrfToken":"79280a5e9528362a62ae93248b799f5239bb8fbf_lout","branding":{"id":"36","key":"qmh2","name":"QM-Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/36","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/36/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#531a82","headerLinkHoverBGColor":"#531a82","headerBadgeColor":"#531a82"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16379b81-8b18-4dc0-a1b4-08813d675bdd/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2Mzc5YjgxLThiMTgtNGRjMC1hMWI0LTA4ODEzZDY3NWJkZCI6WyJyZWFkIl19LCJleHAiOjE3NzQ3ODA3MDAsIm5iZiI6MTc3NDc4MDEwMH0.noB7qu8xp2iumF9k7Hl_Guwf9JIaLseU7PvArFi3id4&client=9362487e-ff4c-4ce2-9939-e86c7e89ab5c&mode=fit","logoId":"16379b81-8b18-4dc0-a1b4-08813d675bdd","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Help Center!","sharedPortalName":"Planted Help Center","userInitialAnnouncementHeader":"Guideline for using AI Tools such as ChatGPT, DeepL, etc.","userInitialAnnouncementMessageWiki":"<p>We encourage you to use modern technologies to succeed, but you are responsible and accountable to do so without compromising our intellectual property and secret sauce.</p>\n<p>Read our <a href=\"https://eatplanted.atlassian.net/servicedesk/customer/portal/3/topic/15317948-b04d-4fc2-8de0-06c29fdad734/article/50364486\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Guideline for using AI tools</a> before using AI Tools.</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to our Help Center!","sharedPortalName":"Planted Help Center","announcementHeader":"Guideline for using AI Tools such as ChatGPT, DeepL, etc.","announcementMessage":"We encourage you to use modern technologies to succeed, but you are responsible and accountable to do so without compromising our intellectual property and secret sauce.\n\nRead our [Guideline for using AI tools|https://eatplanted.atlassian.net/servicedesk/customer/portal/3/topic/15317948-b04d-4fc2-8de0-06c29fdad734/article/50364486] before using AI Tools.\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#744a9e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9d86d9a3-f85b-4eb6-93be-0b0c859be569/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkODZkOWEzLWY4NWItNGViNi05M2JlLTBiMGM4NTliZTU2OSI6WyJyZWFkIl19LCJleHAiOjE3NzQ3ODA3MDAsIm5iZiI6MTc3NDc4MDEwMH0.x6ol9pykxSpPAG509tdTa4xVh0wnzORDLirTbr3uRYQ&client=9362487e-ff4c-4ce2-9939-e86c7e89ab5c&height=300&mode=fit","bannerMediaApiFileId":"9d86d9a3-f85b-4eb6-93be-0b0c859be569","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"36","key":"qmh2","projectId":10291,"serviceDeskId":36,"name":"QM-Helpdesk","description":"<p>Welcome! You can raise a request for QM-Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/36","reqTypes":[{"id":"10829","name":"Customer document review/approval","descriptionHtml":"<p><b>READ ME</b></p>\n<p>Please submit only quality-relevant documents and try to pre-complete as much information as possible.<br> Request completion can take up to ONE week, please manage customer expectations accordingly</p>","callToAction":"Customer document review/approval","introHtml":"<p>Quality agreements, questionnaires, customer specifications, data sheets...</p>","icon":10318,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[51],"key":""},{"id":"10830","name":"Customer/consumer query","descriptionHtml":"<p>Request completion can take up to ONE week, please manage expectations with customers</p>","callToAction":"Customer/consumer query","introHtml":"<p>Quality related questions or requests from customers or consumers</p>","icon":10320,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[51],"key":""},{"id":"12402","name":"Data update from Ops","descriptionHtml":"","callToAction":"Data update from Ops","introHtml":"<p>Request type for Ops functions to communicate updates on existing data to regulatory (e.g., logistic info changes)</p>","icon":11143,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/11143","groups":[51],"key":""},{"id":"10879","name":"GDSN update (GS1, Markant, Atrify...)","descriptionHtml":"<p>PLEASE provide customer GLN to publish to (we cannot publish a product if we don't know to who)<br> Request completion can take up to ONE week, AFTER WE HAVE ALL NECESSARY INFORMATION</p>","callToAction":"GDSN update (GS1, Markant, Atrify...)","introHtml":"<p>Request amendments/additions in these systems</p>","icon":10315,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[51],"key":""},{"id":"10878","name":"Label review/approval","descriptionHtml":"<p>Request completion can take up to ONE week</p>","callToAction":"Label review/approval","introHtml":"<p>Request review and/or approval of a customer facing label</p>","icon":10306,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[51],"key":""},{"id":"10882","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10300,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[51],"key":""},{"id":"10876","name":"Planted specifications","descriptionHtml":"<p>ATTENTION! Specifications for new items can only be requested by global functions (e.g., PM, operations...). If you do not belong to these functions and require a spec for a new item contact Product Management.</p>\n<p>Request completion can take up to ONE week</p>","callToAction":"Planted specifications","introHtml":"<p>Request a specification for a new item or a modification of an existing spec.</p>","icon":10306,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[51],"key":""},{"id":"14976","name":"Prototype Specifications / Labels REVIEW","descriptionHtml":"","callToAction":"Prototype Specifications / Labels REVIEW","introHtml":"<p>Request a review of prototype labels and product specifications. This request type is for review only—not for creating new labels or specs.</p>","icon":10568,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10568","groups":[51],"key":""},{"id":"14217","name":"Quality Complaint","descriptionHtml":"<p>\uD83D\uDEA8<b>If you submit this request it WILL NOT BE REVIEWED</b> \uD83D\uDEA8</p>\n<p><b>LINK TO COMPLAINT FORM:</b> <a href=\"https://forms.office.com/Pages/ResponsePage.aspx?id=K_4v9d8jV0WiETbIQWUT0jSjBDH8Z8RMpZ6ukD8b_GBUQk9GMkRFV0VMS0g4QjdaREFYWUZHT1ZYQyQlQCN0PWcu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://forms.office.com/Pages/ResponsePage.aspx?id=K_4v9d8jV0WiETbIQWUT0jSjBDH8Z8RMpZ6ukD8b_GBUQk9GMkRFV0VMS0g4QjdaREFYWUZHT1ZYQyQlQCN0PWcu</a></p>","callToAction":"Quality Complaint","introHtml":"<p>⚠️ <b>Please do not submit complaints through this helpdesk. Use the Q complaint form</b> ⚠️</p>","icon":10303,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[51],"key":""},{"id":"10877","name":"Shelf life extension request","descriptionHtml":"","callToAction":"Shelf life extension request","introHtml":"<p>Please not that shelf-life extensions take at least 2 weeks (tests must be performed)</p>","icon":10304,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[51],"key":""},{"id":"10885","name":"Änderung / Neuerstellung von gelenkten Dokumenten","descriptionHtml":"","callToAction":"Änderung / Neuerstellung von gelenkten Dokumenten","introHtml":"","icon":10589,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10589","groups":[51],"key":""},{"id":"10880","name":"Sleeve/artwork approval","descriptionHtml":"","callToAction":"Sleeve/artwork approval","introHtml":"","icon":10318,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[],"key":""},{"id":"11223","name":"Sleeve/artwork REPRINT","descriptionHtml":"","callToAction":"Sleeve/artwork REPRINT","introHtml":"<p>Exclusively for re-prints triggered by a new order of existing sleeves. For any planned changes in sleeves please use request type \"Sleeve/artwork APPROVAL\"\"</p>","icon":10318,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[],"key":""}],"reqGroups":[{"id":51,"name":"General"}],"orderMapping":{"51":[10829,10830,10879,10876,10878,10877,10885,10882,12402,14217,14976]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":36,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"QMH2","userLanguageHeader":"⚠️\uD83D\uDEA8 Quality Complaints \uD83D\uDEA8⚠️","userLanguageMessageWiki":"<p><b>Please use this link:</b> <a href=\"https://forms.office.com/Pages/ResponsePage.aspx?id=K_4v9d8jV0WiETbIQWUT0jSjBDH8Z8RMpZ6ukD8b_GBUQk9GMkRFV0VMS0g4QjdaREFYWUZHT1ZYQyQlQCN0PWcu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://forms.office.com/Pages/ResponsePage.aspx?id=K_4v9d8jV0WiETbIQWUT0jSjBDH8Z8RMpZ6ukD8b_GBUQk9GMkRFV0VMS0g4QjdaREFYWUZHT1ZYQyQlQCN0PWcu</a></p>\n<p>\uD83D\uDCE2 <b>Quality Helpdesk Notice</b></p>\n<p>The Quality team is currently operating with limited resources and preparing for upcoming audits. Please plan requests well in advance and set appropriate timeline expectations, as response times may be delayed. Thank you for your understanding.</p>","defaultLanguageHeader":"⚠️\uD83D\uDEA8 Quality Complaints \uD83D\uDEA8⚠️","defaultLanguageMessage":"*Please use this link:* https://forms.office.com/Pages/ResponsePage.aspx?id=K_4v9d8jV0WiETbIQWUT0jSjBDH8Z8RMpZ6ukD8b_GBUQk9GMkRFV0VMS0g4QjdaREFYWUZHT1ZYQyQlQCN0PWcu\n\n\n\uD83D\uDCE2 *Quality Helpdesk Notice*\n\nThe Quality team is currently operating with limited resources and preparing for upcoming audits. Please plan requests well in advance and set appropriate timeline expectations, as response times may be delayed. Thank you for your understanding.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI5MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzQ3ODEzMDAsIm5iZiI6MTc3NDc4MDEwMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.OTPeokpZmuGB33oiJH3ECgE6Ah4dzGSDVTA703vANtA","targetCollection":"upload-project-10291","endpointUrl":"https://api.media.atlassian.com","clientId":"9362487e-ff4c-4ce2-9939-e86c7e89ab5c","tokenDurationInMins":20}},"reqCreate":{"id":10877,"projectId":10291,"issueType":{"id":"10877","name":"Shelf life extension request"},"form":{"name":"Shelf life extension request","descriptionHtml":"","callToAction":"Shelf life extension request","intro":"<p>Please not that shelf-life extensions take at least 2 weeks (tests must be performed)</p>","instructions":"","icon":10304,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titel","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/36/create/10877","requestValidateBaseUrl":"/servicedesk/customer/portal/36/validate/10877","calendarParams":{"firstDay":0,"date":"2026-03-29T12:28:21+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI5MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzQ3ODEzMDEsIm5iZiI6MTc3NDc4MDEwMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.B-puAg9hlg0m-pjFsLWXZsUJ-hN-TbauNPezDHv_3fo","targetCollection":"upload-project-10291","endpointUrl":"https://api.media.atlassian.com","clientId":"9362487e-ff4c-4ce2-9939-e86c7e89ab5c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2025-10-22T13:53:20.177854328Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10877],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Shelf-life extension request","submit":{"lock":false,"pdf":false},"templateFormUuid":"081da5c0-22ce-43f8-8579-5376093a0a82"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a18ec0b4-1293-494c-a845-bb1636d7ecbf"},"content":[{"type":"text","text":"Only competely filled out requests will be processed. Especially item number, lot and initial BBD are essential and required information!"}]},{"type":"paragraph","attrs":{"localId":"6fdaa3bb-1463-4dce-aabc-4204597f1957"},"content":[{"type":"text","text":"We will decline shelf life requests per default if they are not in the last quarter of their total shelf life. Please only request an extension based on the following guidelines:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a81ff9c6-9c0e-4738-a240-49f8b6ae98f3"},"content":[{"type":"text","text":"Raw Materials: 3-4 weeks before expiration"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e9b65fef-e398-4f4f-b527-f46909a7b85d"},"content":[{"type":"text","text":"Finished product at Planted Warehouse: max. 2 months before expiration (frozen items)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"0fc7686b-3c06-43bb-a1c0-cbaab91b567b"},"content":[{"type":"text","text":"Finished product at Customer: max. 1 month before expiration (frozen items)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e929bb1d-38b5-4a07-b6a5-fce49e748169"},"content":[{"type":"text","text":"Fresh items: last quarter of total shelf life before expiration"}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"508eda77-4158-4469-acb3-b94cd498054c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"14ba9c4b-13d9-4ee9-9c57-dc4bc79da8ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"aa41239f-ee60-45d2-9f47-da81ba066f0f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"8f401a5e-1efc-429b-a289-c758b2336405"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"4c016577-9c9b-4288-a9a7-1a4610cf1447"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"2a898445-e2db-4b3b-aa6d-e2bf5d726ecd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"b0ef5321-132d-406f-a55b-6cb93fcb1ab1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"fe0aa0d2-d186-4be1-9202-803761bb7e9e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"348faf60-243a-4c2e-9158-a5428ed6e33d"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Lot code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"cm","label":"Location","description":"","validation":{"rq":true},"choices":[{"id":"13","label":"Planted warehouse","other":false},{"id":"14","label":"Customer warehouse","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"tl","label":"Article number and description","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Quantity","description":"please include units (for example: pieces, kg...)","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"da","label":"By when do you need Quality to confirm/deny extension (DD.MM.YYY)? (ideally)","description":"","validation":{"rq":false},"questionKey":""},"23":{"type":"rt","label":"Comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"tl","label":"Exact location: Which Planted warehouse? / Customer name and location?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"ts","label":"Desired extension","description":"Ideally, what date would you like to have as new Best Before Date (DD.MM.YYY)?","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Original best before date","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"081da5c0-22ce-43f8-8579-5376093a0a82"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2025-10-22T13:53:20.177854328Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10877],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Shelf-life extension request","submit":{"lock":false,"pdf":false},"templateFormUuid":"081da5c0-22ce-43f8-8579-5376093a0a82"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a18ec0b4-1293-494c-a845-bb1636d7ecbf"},"content":[{"type":"text","text":"Only competely filled out requests will be processed. Especially item number, lot and initial BBD are essential and required information!"}]},{"type":"paragraph","attrs":{"localId":"6fdaa3bb-1463-4dce-aabc-4204597f1957"},"content":[{"type":"text","text":"We will decline shelf life requests per default if they are not in the last quarter of their total shelf life. Please only request an extension based on the following guidelines:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a81ff9c6-9c0e-4738-a240-49f8b6ae98f3"},"content":[{"type":"text","text":"Raw Materials: 3-4 weeks before expiration"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e9b65fef-e398-4f4f-b527-f46909a7b85d"},"content":[{"type":"text","text":"Finished product at Planted Warehouse: max. 2 months before expiration (frozen items)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"0fc7686b-3c06-43bb-a1c0-cbaab91b567b"},"content":[{"type":"text","text":"Finished product at Customer: max. 1 month before expiration (frozen items)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e929bb1d-38b5-4a07-b6a5-fce49e748169"},"content":[{"type":"text","text":"Fresh items: last quarter of total shelf life before expiration"}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"508eda77-4158-4469-acb3-b94cd498054c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"14ba9c4b-13d9-4ee9-9c57-dc4bc79da8ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"aa41239f-ee60-45d2-9f47-da81ba066f0f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"8f401a5e-1efc-429b-a289-c758b2336405"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"4c016577-9c9b-4288-a9a7-1a4610cf1447"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"2a898445-e2db-4b3b-aa6d-e2bf5d726ecd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"b0ef5321-132d-406f-a55b-6cb93fcb1ab1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"fe0aa0d2-d186-4be1-9202-803761bb7e9e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"348faf60-243a-4c2e-9158-a5428ed6e33d"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"ts","label":"Lot code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"cm","label":"Location","description":"","validation":{"rq":true},"choices":[{"id":"13","label":"Planted warehouse","other":false},{"id":"14","label":"Customer warehouse","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"2":{"type":"tl","label":"Article number and description","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Quantity","description":"please include units (for example: pieces, kg...)","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"da","label":"By when do you need Quality to confirm/deny extension (DD.MM.YYY)? (ideally)","description":"","validation":{"rq":false},"questionKey":""},"23":{"type":"rt","label":"Comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"tl","label":"Exact location: Which Planted warehouse? / Customer name and location?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"ts","label":"Desired extension","description":"Ideally, what date would you like to have as new Best Before Date (DD.MM.YYY)?","validation":{"rq":false},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Original best before date","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"081da5c0-22ce-43f8-8579-5376093a0a82"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}