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Planted Help Center
  1. Planted Help Center
  2. Finance Helpdesk

Finance Helpdesk

Welcome! You can raise a request for our Finance Helpdesk using the options provided.

At the link below you can find FAQs and other documentation to support answering your questions:

https://eatplanted.atlassian.net/wiki/spaces/FAQ/overview

Invoices / Payments
Payment request

Use this request type if you require a prepayment for an invoice or a payment that is outside the normal payment run schedule every Thursday

Required fields are marked with an asterisk*
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