Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Planted Help Center
⚠️ HELPDESK UPDATES AND IMPORTANT INFORMATION

USEFUL LINKS:

  • Customers: (NOT READY TO USE) Complete list of BC Customer Numbers

MATERIAL STATUS:

  • 500 = Active
  • 550 = Restricted Use
  • 600 = Phasing-Out

Please contact @Louis or @Carmen if you have any questions.

  1. Planted Help Center
  2. Commercial Fulfillment Helpdesk

Commercial Fulfillment Helpdesk

Welcome! You can raise a request for Customer Fulfillment Helpdesk using the options provided.

Client details *WORK IN PROGRESS*

You have a new client and need the details entered into BC? Submit a request here.

Required fields are marked with an asterisk*
Medium
e.g. 29/Mar/26
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"c41a8fe4146b79263e1bfb1ee434af083012af57_lout","branding":{"id":"616","key":"cfu","name":"Commercial Fulfillment Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/616","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/616/123","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e87a8","headerLinkHoverBGColor":"#1e87a8","headerBadgeColor":"#1e87a8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16379b81-8b18-4dc0-a1b4-08813d675bdd/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2Mzc5YjgxLThiMTgtNGRjMC1hMWI0LTA4ODEzZDY3NWJkZCI6WyJyZWFkIl19LCJleHAiOjE3NzQ3ODE2MzMsIm5iZiI6MTc3NDc4MTAzM30.ddJ8LglpPBl2cIcXNW-1ozmqRBKXxF0Bw2fDF7RhwXc&client=9362487e-ff4c-4ce2-9939-e86c7e89ab5c&mode=fit","logoId":"16379b81-8b18-4dc0-a1b4-08813d675bdd","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Help Center!","sharedPortalName":"Planted Help Center","userInitialAnnouncementHeader":"Guideline for using AI Tools such as ChatGPT, DeepL, etc.","userInitialAnnouncementMessageWiki":"<p>We encourage you to use modern technologies to succeed, but you are responsible and accountable to do so without compromising our intellectual property and secret sauce.</p>\n<p>Read our <a href=\"https://eatplanted.atlassian.net/servicedesk/customer/portal/3/topic/15317948-b04d-4fc2-8de0-06c29fdad734/article/50364486\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Guideline for using AI tools</a> before using AI Tools.</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to our Help Center!","sharedPortalName":"Planted Help Center","announcementHeader":"Guideline for using AI Tools such as ChatGPT, DeepL, etc.","announcementMessage":"We encourage you to use modern technologies to succeed, but you are responsible and accountable to do so without compromising our intellectual property and secret sauce.\n\nRead our [Guideline for using AI tools|https://eatplanted.atlassian.net/servicedesk/customer/portal/3/topic/15317948-b04d-4fc2-8de0-06c29fdad734/article/50364486] before using AI Tools.\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#744a9e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9d86d9a3-f85b-4eb6-93be-0b0c859be569/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkODZkOWEzLWY4NWItNGViNi05M2JlLTBiMGM4NTliZTU2OSI6WyJyZWFkIl19LCJleHAiOjE3NzQ3ODE2MzMsIm5iZiI6MTc3NDc4MTAzM30.MemMPLmCoTasxCZ24BFoD5gSALJjiyPZWcjsHdq0Zgc&client=9362487e-ff4c-4ce2-9939-e86c7e89ab5c&height=300&mode=fit","bannerMediaApiFileId":"9d86d9a3-f85b-4eb6-93be-0b0c859be569","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"616","key":"cfu","projectId":13535,"serviceDeskId":616,"name":"Commercial Fulfillment Helpdesk","description":"<p>Welcome! You can raise a request for Customer Fulfillment Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/616","reqTypes":[{"id":"2492","name":"Client details *WORK IN PROGRESS*","descriptionHtml":"","callToAction":"Client details *WORK IN PROGRESS*","introHtml":"<p>You have a new client and need the details entered into BC? Submit a request here.</p>","icon":10470,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[981],"key":""},{"id":"2496","name":"Price request - BASE LINE","descriptionHtml":"<p><b>IMPORTANT!</b><br> Please submit your request at least 4 weeks prior to the effective date of the new price to ensure we have sufficient time to enter all details into BC.</p>\n<p>Link to BC's Item nrs.: <b><a href=\"https://planted.sharepoint.com/:x:/r/sites/CommercialFulfillmentMarketsEurope/_layouts/15/Doc.aspx?sourcedoc=%7B0E709183-5241-41A1-B8A1-ECA4591C6CB9%7D&amp;file=Items%20-%20BASE%20LINE.xlsx&amp;action=default&amp;mobileredirect=true\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Items Base Line</a></b></p>\n<p>This is a <b>TEMPLATE, please do not modify it</b>. Create a copy for yourself, save it in your folders, and <b>only then</b> enter the prices. Once completed, upload the file into the \"Attachment\" field below:</p>","callToAction":"Price request - BASE LINE","introHtml":"<p>Hello Price Super Hero! <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Submit here your request to have prices (new or update) entered in BC.</p>","icon":10536,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[981],"key":""},{"id":"2596","name":"Price request - PROMO","descriptionHtml":"<p><b>IMPORTANT!</b><br> Please submit your request at least 4 weeks prior to the effective date of the new price to ensure we have sufficient time to enter all details into BC.</p>\n<p>Link to BC's Item nrs.: <b><a href=\"https://planted.sharepoint.com/:x:/r/sites/CommercialFulfillmentMarketsEurope/_layouts/15/Doc.aspx?sourcedoc=%7B22E6F6E2-C004-4C0C-8942-CEF9D4817737%7D&amp;file=Items%20-%20PROMO.xlsx&amp;action=default&amp;mobileredirect=true\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Items Promo</a></b></p>\n<p>This is a <b>TEMPLATE, please do not modify it</b>. Create a copy for yourself, save it in your folders, and <b>only then</b> enter the prices. Once completed, upload the file into the \"Attachment\" field below:</p>","callToAction":"Price request - PROMO","introHtml":"<p>Hello Price Super Hero! <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Submit here your request to have prices (new or update) entered in BC.</p>","icon":10536,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[981],"key":""},{"id":"2495","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":981,"name":"General"}],"orderMapping":{"981":[2496,2596,2492]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":616,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CFU","userLanguageHeader":"⚠️ HELPDESK UPDATES AND IMPORTANT INFORMATION","userLanguageMessageWiki":"<p><b>USEFUL LINKS:</b></p>\n<ul>\n <li><b><a href=\"https://planted.sharepoint.com/:x:/r/sites/CommercialFulfillmentMarketsEurope/Shared%20Documents/Project%20Price%20Advance/Jira%20Ticket/IT%20Customers%20MD.xlsx?d=w2ba1dfbc494544e09f13235cb52aa5ef&amp;csf=1&amp;web=1&amp;e=dPtHO8\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Customers</a></b>: (NOT READY TO USE) Complete list of BC Customer Numbers</li>\n</ul>\n<p><b>MATERIAL STATUS:</b></p>\n<ul>\n <li>500 = Active</li>\n <li>550 = Restricted Use</li>\n <li>600 = Phasing-Out</li>\n</ul>\n<p>Please contact @Louis or @Carmen if you have any questions.</p>","defaultLanguageHeader":"⚠️ HELPDESK UPDATES AND IMPORTANT INFORMATION","defaultLanguageMessage":"*USEFUL LINKS:* \n \n \n* *[Customers|https://planted.sharepoint.com/:x:/r/sites/CommercialFulfillmentMarketsEurope/Shared%20Documents/Project%20Price%20Advance/Jira%20Ticket/IT%20Customers%20MD.xlsx?d=w2ba1dfbc494544e09f13235cb52aa5ef&csf=1&web=1&e=dPtHO8]*: (NOT READY TO USE) Complete list of BC Customer Numbers \n\n \n*MATERIAL STATUS:*\n* 500 = Active \n* 550 = Restricted Use\n* 600 = Phasing-Out \n\n \n \n \nPlease contact @Louis or @Carmen if you have any questions.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNTM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzQ3ODIyMzMsIm5iZiI6MTc3NDc4MTAzMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.vy7JuizIDhvVaAKLlfmuoM7ZG8PduzCMZc9wPYeIUoU","targetCollection":"upload-project-13535","endpointUrl":"https://api.media.atlassian.com","clientId":"9362487e-ff4c-4ce2-9939-e86c7e89ab5c","tokenDurationInMins":20}},"reqCreate":{"id":2492,"projectId":13535,"issueType":{"id":"15794","name":"Request quote support"},"form":{"name":"Client details *WORK IN PROGRESS*","descriptionHtml":"","callToAction":"Client details *WORK IN PROGRESS*","intro":"<p>You have a new client and need the details entered into BC? Submit a request here.</p>","instructions":"","icon":10470,"iconUrl":"https://help.jira.planted.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_16014","fieldConfigId":"17998","label":"Which sales opportunity requires quote support?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_16015","fieldConfigId":"17999","label":"What sort of quote support is required?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"What is the priority of this request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"When do you need the quote completed?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/616/create/2492","requestValidateBaseUrl":"/servicedesk/customer/portal/616/validate/2492","calendarParams":{"firstDay":0,"date":"2026-03-29T12:43:53+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzYyNDg3ZS1mZjRjLTRjZTItOTkzOS1lODZjN2U4OWFiNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEzNTM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzQ3ODIyMzMsIm5iZiI6MTc3NDc4MTAzMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.vy7JuizIDhvVaAKLlfmuoM7ZG8PduzCMZc9wPYeIUoU","targetCollection":"upload-project-13535","endpointUrl":"https://api.media.atlassian.com","clientId":"9362487e-ff4c-4ce2-9939-e86c7e89ab5c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=eatplanted","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c41a8fe4146b79263e1bfb1ee434af083012af57_lout","baseUrl":"https://help.jira.planted.cloud/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://eatplanted.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9362487e-ff4c-4ce2-9939-e86c7e89ab5c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1aa54f0cd56f45638d9f90ab2410aa16","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://eatplanted.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}